Reservation Agent

Job Description

Job Overview

Egypt Time Co. is looking for a Reservation Agent to be based in Smouha, Alexandria, Egypt. The successful candidate will manage reservations for both individual and group travelers, acting as the primary point of contact for clients and suppliers throughout the booking lifecycle.

Key Responsibilities

• Handle hotel reservations including rooming lists, allocations, amendments, and cancellations.
• Manage flight bookings, ticketing, name changes, and schedule updates.
• Coordinate travel arrangements including airport transfers, meet and assist, visa support, excursions, and ground services.
• Prepare and provide accurate quotations, confirmations, and booking documentation.
• Communicate professionally with clients, hotels, and suppliers via email and phone in both English and Arabic.
• Secure availability, negotiate rates, and manage deadlines with partners.
• Monitor option dates, deposits, and payment schedules to ensure timely processing.
• Maintain precise records and update internal booking systems.
• Assist the events team with conferences and large group logistics.
• Conduct post-travel follow-ups to resolve issues and collect client feedback.

Job Requirements and Qualifications

• Residence: Must currently reside in Alexandria, Egypt.
• Education: Minimum of a Bachelor’s degree.
• Language Proficiency: Proven English proficiency, evidenced by a university degree in English, a CEFR B2 certificate (minimum), or an IELTS score of 5.0 or higher.
• Experience: At least 1 year of experience in hotel reservations, corporate travel, a travel company, a DMC, or a similar field.
• Skills: Proficiency in Microsoft Excel, Outlook, or Google Workspace.
• Communication: Ability to communicate professionally with clients and suppliers in writing and by phone.
• Growth: Willingness to learn and grow within the company.

Job Details

• Company: Egypt Time Co.
• Location: Smouha, Alexandria, Egypt
• Employment Type: Full time
• Date Posted: 2026/11/10
• Application Deadline: Application closes in 7 days
• Experience: 1 Year
• Education: Bachelor Degree