Call Center Agent

Swathi Pillai

111, Velachery Main Road, Chennai, India
$550 / month
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About Candidate

I am a Call Center Agent based in Chennai, India, with 2 years of experience in CRM data management and customer retention. Colleagues describe me as dependable, with a collaborative working style and a genuine interest in complaint resolution. Looking forward to contributing my skills to a professional and supportive team.

Education

M
Management 2019 - 2021
SRM Institute of Science and Technology

Specialised master's programme focusing on CRM data management, with a dissertation on multi-channel support.

M
Marketing 2015 - 2018
Jadavpur University

Coursework in handling customer inquiries, CRM data management and complaint resolution; final-year project on handling customer inquiries.

Experiences

C
Call Center Agent 2024 - Present
Vertex Services Ltd

Assisted the team with customer retention and multi-channel support, supporting day-to-day operations.

Skills

Active Listening
90%
Zendesk
87%
Conflict Resolution
93%
Communication
88%
Customer Support
91%

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