Mehdi Saidi
About Candidate
Results-oriented Customer Service Manager with a solid background in handling customer inquiries and customer retention, backed by 16 years in the field. My strengths include strong problem-solving ability, and I enjoy working in teams to achieve measurable improvements. I am fluent in Arabic, French and English. Happy to share references and work samples on request.
Education
Vocational programme focused on complaint resolution and after-sales service, combining theory with practical training.
Experiences
Designed and implemented new procedures for customer retention and complaint resolution, raising overall performance by 12%.
Led after-sales service and complaint resolution initiatives, mentoring junior staff and reporting results to management.
Managed handling customer inquiries activities and coordinated with other departments on customer retention.
Skills
Ticketing Systems
CRM Software
Customer Support
Product Knowledge
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