Operations Specialist

Job Description

Job Overview

Serat Studio is seeking an Operations Specialist to join its team in New Cairo, Egypt. This role focuses on e-commerce order fulfillment, coordinating shipments, and ensuring seamless customer service and order tracking.

About the Company

Serat Studio specializes in designing and selling home decor products and apparel inspired by Egyptian and Arab art and cultural heritage through its online store.

Key Responsibilities

• Prepare and inspect customer orders thoroughly prior to dispatch.
• Manage order processing and shipping workflows using Shopify and Bosta.
• Hand over packages to shipping couriers and monitor shipment dispatch.
• Contact customers to verify and confirm orders.
• Track outbound shipments and handle customer returns.
• Handle customer inquiries and resolve complaints calmly and professionally.
• Liaise with customers to understand reasons for product returns.
• Follow up on delayed deliveries and provide customers with accurate delivery updates.

Job Requirements and Qualifications

• Must reside in New Cairo or adjacent nearby areas.
• Hands-on proficiency with Shopify and the Bosta shipping platform.
• Fluency in written Arabic and English.
• Strong interpersonal and communication skills with a professional demeanor.
• High attention to detail, accuracy, and strong organizational skills.
• Effective problem-solving capabilities and dedication to task follow-through.

Job Details

• Company: Serat Studio
• Location: Cairo, Egypt
• Employment Type: Full time
• Career Level: Fresh graduate
• Experience: Fresh
• Working Hours: Sunday to Thursday (Friday and Saturday off)