Customer Service Associate

Job Description

Job Overview

We are seeking a dedicated Customer Service Associate for Marks & Spencer to assist our customers effectively and ensure excellent service delivery in the retail environment.

About the Role

As a Customer Service Associate, you will play a vital role in enhancing customer satisfaction by providing friendly and efficient service, managing customer inquiries, and resolving issues promptly.

Key Responsibilities

• Greet customers and ascertain their needs.
• Assist customers with product selections and inquiries.
• Handle complaints and resolve issues in a professional manner.
• Process transactions efficiently at the cash register.
• Maintain knowledge of current promotions and policies regarding payment and exchanges.
• Collaborate with team members to ensure a smooth operation.

Job Requirements and Qualifications

• Proven experience in customer service roles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Basic familiarity with retail management software is a plus.

Job Details

• Company: Al Futtaim Group
• Location: Cairo Festival City
• Work Mode: On-site
• Employment Type: Full Time
• Career Level: Others
• Availability: Immediate
• Date Posted: 2026/12/22
• Application Deadline: Application closes in 10 days
• Experience: Fresh