Customer Experience and Operations Executive

Job Description

Job Overview

ROOBBA Ecommerce LLC FZ is seeking an outstanding Customer Experience & Operations Executive to manage the customer journey, from initial enquiry to final delivery and beyond. Based in Dubai, this role supports the company’s established UK business and its growing operations in the UAE.

About the Company

ROOBBA is a furniture brand with designs created in London and manufactured in Europe, focused on combining design, technology, and a customer-first approach.

Key Responsibilities

• Deliver exceptional customer service across email, telephone, and other channels.
• Assist customers with product enquiries, purchasing decisions, and design-related questions.
• Convert enquiries into sales through product knowledge, recommendations, and service.
• Manage orders, updates, returns, replacements, and after-sales enquiries.
• Process orders through third-party logistics and delivery platforms.
• Coordinate with delivery partners to arrange shipments, collections, and resolve delivery issues.
• Maintain communication records and follow up on outstanding matters.
• Support day-to-day operations for the UAE launch.

Job Requirements and Qualifications

• Minimum 3 years of experience in customer service, e-commerce, or a similar role.
• Exceptional written and spoken English.
• Strong organisational skills and attention to detail.
• Proactive, solutions-focused attitude with the ability to work independently.
• Proficiency in using online platforms, spreadsheets, and order management systems.
• Must currently reside in the UAE.
• Ability to work hours aligned with the UK business day.

Preferred Candidate Profile

• Experience in furniture, interiors, premium retail, or e-commerce.
• Previous experience coordinating deliveries or working with logistics partners.

Salary and Benefits

As per company policy, details provided upon application.

Job Details

• Company: ROOBBA Ecommerce LLC FZ
• Location: Dubai, UAE
• Work Mode: Hybrid (predominantly remote)
• Employment Type: Full time
• Date Posted: 2026/12/26
• Application Deadline: 50 days from posting