Aftersales Receptionist

Job Description

Job Overview

Al Futtaim Group (Al-Futtaim Motors – Lexus) is seeking a UAE National for the position of Aftersales Receptionist in the UAE. The Aftersales Receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold dealership service standards.

Key Responsibilities

• Customer Reception & Front Desk Management: Greet customers professionally upon arrival at the service center, direct them to the appropriate Service Advisor or department, manage incoming phone calls, WhatsApp inquiries, and emails, and maintain a welcoming, organized reception area at all times.
• Appointment Management: Manage service appointments in the system for both walk-in and scheduled visits, confirm daily bookings with customers, update them on appointment changes or waiting times, coordinate with Service Advisors to avoid overbooking or delays, and ensure accurate appointment segregation and system uploads.
• Customer Communication: Provide customers with service information, estimated waiting times, and necessary paperwork, assist with vehicle status updates when Service Advisors are unavailable, and notify customers by phone when vehicles are ready for delivery.
• Administrative & Documentation Support: Prepare and manage service-related documents and appointment sheets, assist with invoice printing and provide customer copies as required, and maintain logs for customer visits, phone calls, and vehicle flow.
• Coordination with Service Advisors & Workshop Team: Support Service Advisors with queue management and communication of customer concerns, ensure smooth workflow across the reception, workshop, and parts departments, and accurately monitor vehicle delivery processes.
• Customer Satisfaction & Service Quality: Maintain high standards of customer service and professionalism, address basic customer concerns, escalate complex issues when necessary, and actively support CSV and NPS feedback measures.
• Compliance & Process Adherence: Follow brand and dealership policies regarding customer handling and documentation, maintain strict confidentiality and accuracy of customer data, and adhere to attendance and punctuality standards.
• Additional Support Duties: Assist in organizing the reception area for audits or special campaigns, support Service Advisors during peak hours to minimize customer wait times, and assist with promotional materials, service reminders, and customer notifications.

Job Requirements and Qualifications

• Must be a UAE National.
• Professional customer service and front desk communication skills across phone, email, and messaging platforms.
• Strong organizational skills with the ability to handle appointment scheduling systems and administrative documentation.
• Ability to collaborate effectively with service advisors and workshop personnel in a fast-paced automotive environment.
• Strict commitment to confidentiality, dealership compliance, attendance, and punctuality.

Job Details

• Company: Al Futtaim Group (Al-Futtaim Motors – Lexus)
• Location: UAE
• Employment Type: Part time (listed as Part Time in title; Full time in job record)
• Nationality: Emirati (UAE National)
• Date Posted: 28 December 2026
• Application Deadline: Application closes in 5 days