Customer Success Associate

Yassin Radwan

Building 153, King Abdullah Road, Jeddah, Saudi Arabia
$2300 / month
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About Candidate

Customer Success Associate with 10 years of hands-on experience, specialising in after-sales service, multi-channel support and customer retention. My strengths include excellent communication skills, and I enjoy working in teams to achieve measurable improvements. I am open to new opportunities where I can add value and keep growing.

Education

C
Communication 2012 - 2013
Jeddah Technical Institute

Vocational programme focused on CRM data management and complaint resolution, combining theory with practical training.

Experiences

C
Customer Success Associate 2025 - Present
Pearl Customer Care LLC

Led complaint resolution and handling customer inquiries initiatives, mentoring junior staff and reporting results to management.

C
Customer Success Associate 2016 - 2025
Skyline Services LLC

Delivered complaint resolution for key accounts and streamlined after-sales service, cutting processing time by 26%.

Skills

Ticketing Systems
90%
Customer Support
86%
Active Listening
94%
CRM Software
89%
Zendesk
87%
Product Knowledge
92%

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