B2B Aftersales Manager

Job Description

Job Overview

Al Futtaim Group is seeking an experienced B2B Aftersales Manager to lead the strategic growth and operational performance of fleet aftersales for Al-Futtaim Electric Mobility Company in Dubai, UAE. In this role, you will take full ownership of aftersales support for corporate and SME fleet clients across leading electric and hybrid vehicle brands, including BYD, DENZA, YANGWANG, and Polestar, ensuring outstanding commercial, technical, and customer service outcomes that enhance service retention, customer satisfaction, and profitability.

Key Responsibilities

• Lead all fleet aftersales operations, driving the business plan, growth strategy, and overall profit-and-loss (P&L) performance for the function.
• Develop service contracts, extended warranty programs, and value-added aftersales solutions to enhance fleet retention, revenue, and profitability.
• Build and sustain strong commercial relationships with corporate and SME fleet clients through regular visits, business reviews, tender support, and efficient issue resolution.
• Align service-level agreements (SLAs), operational capacity plans, parts availability, and demand forecasts with Central Aftersales and relevant internal stakeholders.
• Manage fleet aftersales reporting dashboards, vehicle fleet data (car-parc), and key performance indicators to track service penetration, customer satisfaction, vehicle-off-road (VOR) downtime, and commercial results.
• Coordinate roadside breakdown assistance, accident repairs, warranty recall campaigns, and technical support to minimise vehicle downtime for key corporate accounts.
• Collaborate with the Fleet Sales team by delivering aftersales propositions, total cost of ownership (TCO) analysis, and compelling commercial cases to drive incremental vehicle sales.
• Deliver electric vehicle (EV) and plug-in hybrid electric vehicle (PHEV) training support to corporate accounts, maintaining up-to-date knowledge of competitors, market dynamics, and automotive technologies.
• Engage with original equipment manufacturer (OEM) partners to enhance fleet telematics, digital dashboards, and customer-centric aftersales services.
• Lead, mentor, and develop the Aftersales Key Account Management team while collaborating with senior leaders across the automotive ecosystem.

Job Details

• Company: Al Futtaim Group
• Location: Dubai, UAE
• Employment Type: Full time
• Career Level: Manager
• Date Posted: 28 December 2026
• Application Deadline: Application closes in 5 days