Live Chat Agent

John Paul Garcia

120 Quezon Avenue, Manila, Philippines
$350 / month

About Candidate

Recent graduate in Marketing seeking an entry-level position as a Live Chat Agent, with academic knowledge of multi-channel support and customer retention. My strengths include keen attention to detail, and I enjoy working in teams to achieve measurable improvements. I am fluent in Filipino and English. Happy to share references and work samples on request.

Education

M
Marketing 2024 - 2026
Silliman University

Two-year technical programme covering customer retention, after-sales service and hands-on workshops.

Experiences

L
Live Chat Agent Intern 2026 - 2026
Archipelago Contact Center Corp.

Completed a 4-month internship focused on handling customer inquiries, supporting the team with customer retention.

Skills

Call Handling
90%
CRM Software
86%
Conflict Resolution
93%
Ticketing Systems
88%

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