Rental Coordinator

Job Description

Job Overview

Al Futtaim Group is seeking a Rental Coordinator to join the ALF Vehicle Rentals team in Qatar. The position plays a critical role in logistical coordination within fast-paced, multi-branch vehicle rental operations. Reporting directly to the Operations Supervisor, the Rental Coordinator ensures adequate fleet availability according to customer reservations and oversees vehicle readiness, delivery schedules, vehicle collections, and incoming vehicle processes.

Key Responsibilities

• Booking & Manifest Coordination: Receive the daily reservations manifest from the Rental team, allocate vehicles to bookings by branch, vehicle category, and pick-up time, update manifest details for extensions or cancellations, and ensure all daily bookings are allocated before cut-off deadlines.
• Delivery & Collection Coordination: Schedule customer vehicle deliveries and collections, assign drivers, confirm schedules with clients, track driver routes, and ensure on-time fulfillment within agreed windows.
• Vehicle Readiness & Availability: Liaise with yard and vehicle preparation teams to guarantee vehicles are inspected, cleaned, and fueled before dispatch, while maintaining the required buffer of ready vehicles for walk-up customers.
• Incoming Vehicle Management: Oversee incoming vehicles, ensuring proper check-in, fuel checks, inspection, damage documentation, and routing to maintenance or preparation while updating the rental system promptly.
• Forward Planning: Review upcoming reservations, forecast fleet needs across branches and vehicle groups, detect shortages or surpluses early, and share weekly fleet availability forecasts with management.
• Rental Team Coordination: Act as the primary operational contact for branch rental teams regarding vehicle availability, reservation adjustments, and vehicle upgrades.
• Driver Coordination: Maintain the delivery schedule board, conduct shift briefings, allocate runs fairly across drivers, monitor daily attendance and productivity, and report issues to the Operations Supervisor.
• Reporting: Compile and update daily reports regarding deliveries, collections, on-time performance, incoming fleet, and vehicle availability; prepare shift handovers and ad-hoc operational reports as required.
• Customer Service & Escalations: Respond professionally to customer inquiries regarding deliveries and collections, escalating accidents, breakdowns, or major issues according to standard procedures.

Job Details

• Company: Al Futtaim Group
• Location: Qatar
• Employment Type: Full time
• Date Posted: 2026/12/26
• Application Deadline: Application closes in 8 days
• Functional Area: Logistics and Transportation