Guest Arrival Expert

Job Description

Job Overview

Marriott International is seeking a dedicated Guest Arrival Expert to join its team at Sheraton Hotels & Resorts in Cairo, Egypt. This role is focused on creating memorable first and lasting impressions by welcoming guests, guiding them through seamless arrival and departure experiences, and promptly attending to their needs throughout their stay.

About the Company

Marriott International is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries. The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands, employing more than 500,000 people worldwide. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Key Responsibilities

• Deliver warm and professional arrival and departure experiences for all hotel guests.
• Process operational requirements and resolve guest inquiries and requests efficiently.
• Prepare and complete accurate daily operational reports and administrative tasks.
• Provide guests with helpful information and highlights about the local area and hotel services.
• Adhere to all company safety, security, and operational policies and procedures.
• Maintain confidentiality of proprietary information and protect company assets.
• Uphold professional grooming, uniform standards, and high-quality communication at all times.
• Handle physical duties including standing, walking, or sitting for extended periods, and moving or lifting items up to 50 pounds unassisted and over 75 pounds with assistance.

Job Requirements and Qualifications

• High school diploma or G.E.D. equivalent preferred.
• No prior related work experience required; entry-level and fresh candidates are welcome.
• No supervisory experience required.
• No specific licenses or certifications required.
• Physical capability to stand, walk, and handle manual lifting according to operational needs.
• Strong customer service orientation, team collaboration, and communication skills.

Job Details

• Company: Marriott International
• Location: Cairo, Egypt
• Employment Type: Full Time
• Job Function: Customer Service
• Industry: Travel, Hotel & Tourism