Guest Relation

Job Description

Job Overview

Marriott International is seeking a dedicated Guest Relation Expert to join the team in Amman, Jordan. In this role, you will be responsible for creating memorable and unique experiences for our guests, handling operational needs, addressing requests, and providing local area insights to ensure exceptional service.

About the Company

Marriott International is the world’s largest hotel company, operating and franchising properties under 30 brands across 122 countries. Known for superior business ethics and as a top employer, the company fosters an inclusive environment that values the unique backgrounds and talents of its associates.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and handle various guest requests.
• Complete reports and provide information regarding local highlights.
• Ensure professional communication, personal appearance, and adherence to company policies and safety standards.
• Maintain confidentiality and protect company assets.
• Perform physical duties including standing, walking, or sitting for extended periods and lifting or moving objects weighing up to 10 pounds.

Job Requirements and Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Experience: No prior work or supervisory experience required.
• Ability to maintain a professional demeanor and uphold quality standards at all times.
• Capability to perform physical tasks as required in a hospitality environment.

Job Details

• Company: Marriott International
• Location: Amman, Jordan
• Employment Type: Full Time
• Job Function: Customer Service
• Industry: Travel, Hotel & Tourism
• Nationality: Any Nationality